Return and Shipping Policy

Once you place an order on our site, you will receive a “Purchase Order” email. After this point, please allow 2-5 business days to process your order. Products usually ship out within 3 business days, but due to high volume of orders it might take longer. When your purchase order is complete, you will receive another email that your package has been shipped out to you.

Orders placed on weekends and or holidays, are processed next business day. Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.

Shipping and Delivery

We offer FREE worldwide shipping on all our orders, and we ship them as soon as possible! However, this may not always be the same day that the order is placed. We ship Monday through Friday with no interruption, excluding weekends and holidays.

Once the purchase order has been paid and processed, tracking numbers will be provided in a separate email.

Shipping Times: We do not guarantee processing time, delivery or shipment dates. All dates are estimated. Orders can take approximately 2 to 6 weeks to arrive from manufacturer due to high volume of orders. Please note that these are only estimates and your shipment times could differ. 

Tracking Orders: Please allow 1 – 4 days for the tracking information to show. Transit begins the first business day after an order is shipped. In some rare case, the tracking information may not update but you will still receive your order.

*PO Boxes and APO/FPO/DPO: Please note we DO NOT ship to PO boxes, APO, FPO, and DPO.  Any state sales duty/import fees/customs charges must be paid by the recipient. If you refuse the shipment from us/choose the abandon the shipment, you agree that you will not be refunded. It is up to the recipient to see if their country has compulsory customs charges/fees.

Delayed Packages

Orders are shipped to the delivery address as entered by the customer when they place their order. We cannot guarantee delivery times, but provide estimates as provided by the postal carriers. As the postal carriers do not offer guaranteed arrival time, we can not take responsibility for any shipment delays by the carriers.

No refunds/exchanges for shipping costs will be given in these cases. Unfortunately we cannot offer refunds for packages delayed due to adverse weather conditions.

If the item is not delivered in time, please contact the carrier for an update. If the tracking doesn’t update within 4 weeks, the package is considered missing at that point. If a package falls into this category, Iva Says reserves the right to send a replacement.

Returns

Unfortunately, we do not take returns or exchanges. All sales are final on all items!

Refunds & Replacements (if applicable):

We only offer a refund or replacement on lost or undelivered items by the postal carrier.

Before placing your order, please make sure the order is correct. We do not offer cancellations or exchanges due to incorrect orders. This includes incorrect product item, quantity, shipping address and name, etc. Unfortunately, we cannot reimburse you if your order does not make its way to you due to incorrect information. We are not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.).

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. We are unable to redirect packages or process any refunds once your order is placed. Please make sure the “Shipping Address” is correct before placing your order.

We are NOT responsible for incorrect addresses given by the customer.

Lost or Stolen Items

If your tracking information states that your package(s) was “delivered” but you have not received it, first double-check the area where the carrier would have left it. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers.

If you are unable to locate your package when it says “Delivered” on the tracking information, take the following steps:

  1. Verify the shipping address. Please reference your order confirmation to double check that the mailing address that was provided to us at the time of your order has no discrepancies, typos, or insufficient address information.
  2. Look for a notice of attempted delivery. You can verify this through your tracking history where you can view your delivery information, tracking history, and proof of delivery.
  3. Look around the delivery location. Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
  4. If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping. 
  5. See if someone else accepted delivery. Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
  6. Still, no luck? Contact the postal carrier with your Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS 1-800-ASK-USPS® (1-800-275-8777) or the carrier who delivered your parcel according to your tracking link in order to investigate the issue and to ask if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you and if not, they can be very helpful in finding missing packages within the postal system due to theft/fraud/misdelivery.

***If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. apartment complex, university dorms) you are responsible for the collection of all items and Iva Says will not cover any stolen or missing items in such scenario.

The customer accepts full responsibility to file any claim(s) with carrier for damaged, stolen and/or lost shipments. If your order is 48 hours passed the expected delivery date, please contact your local mail carrier and post office to file a claim. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. Please note that we are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us. We are not responsible for packages that are stolen from your doorstep that were delivered by the carrier. IvaSays.com cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided. 

If you have any questions, please contact us at [email protected] Our team will answer as soon as possible (please note that emails sent on Friday and over the weekend will be addressed on Monday).